Shop Policies

Policy Page

Contact and Issue Resolution

  • If there are any issues with your items, please contact us within 7 business days from the delivery date.
  • We do not issue refunds but offer store credit, which does not expire.
  • After 30 days from delivery, we cannot address any issues or concerns unless they have been previously discussed.
  • Prompt communication is essential for resolving any issues.

Store Credit

  • We offer $20 store credit for any new referrals who make a purchase with us.
  • Store credit does not expire and can be used for future purchases.

Shipping

  • We process and ship orders within 1-4 business days.
  • We have a $14 flat rate shipping on orders under $100

TikTok Live Sales

  • Invoices for TikTok Live sales are posted within 24 hours of the live event.
  • Payments are due within 48 hours of invoice posting.
  • If you wish to keep your basket open but cannot complete the full payment immediately, a $20 non-refundable deposit is required.
  • You must message us with your payment plan if you need to delay the full payment.
  • We are willing to work with you as long as there is clear and consistent communication.
  • If there is no communication from you for 2 weeks, your basket will be considered abandoned.

 

Vintage Jewelry

  • All vintage jewelry is sterling silver 925 or higher, unless otherwise stated.
  • Vintage indicates that the piece has been previously owned; light wear can be expected.
  • All jewelry has been cleaned, sanitized, and energetically cleansed.
  • Silver may be polished, but in most cases, the patina is kept in its “vintage” state.
  • If a stone or precious gemstone has been identified to us, we will identify it; otherwise, it will be stated as an unidentified stone/precious gemstone.
  • Silver content may be tested; even if stamped “925,” it might be a higher percentage of silver.
  • Unstamped pieces will have their silver content stated if tested.
  • We do our best to point out any imperfections.
  • Although we have a “no return policy” on our jewelry, please contact us if there are any issues, and we will do our best to make it right.
  • Please contact us with any issues within 7 days after delivery.

 

Additional Notes

  • We strive to offer excellent customer service and are here to help with any concerns. Clear communication ensures a smooth and satisfying shopping experience for everyone.