Clothing Return Policy

Return & Refund Policy

Because each item is made to order, we do not keep inventory on hand. For this reason, we are unable to accept returns or exchanges due to buyer’s remorse, ordering the wrong size, or personal preference. Please review the size charts and product details carefully before placing your order.

Damaged or Misprinted Items

If your order arrives damaged, misprinted, or defective, please contact us within 7 days of delivery.
Email us at citrinesouthbay@gmail.com with:

• Your order number

• A brief description of the issue

• Clear photos of the product and the problem

Once confirmed, we’ll gladly send a replacement at no extra cost or issue a refund.

Wrong Size or Change of Mind

If you ordered the wrong size or would like to make a change after receiving your item, we are unable to accept returns. However, we’re happy to offer a [15%–20%] discount on a replacement order for the correct size.
To request a size discount code, please email us within 7 days of receiving your order.

Undeliverable Addresses / Returned Shipments

If an order is returned due to an incorrect or insufficient address provided by the customer, the reshipment cost will be the customer’s responsibility.

Non-Refundable Items
All items are made to order and are non-refundable except in cases of misprint, damage, or defect.